Shipping Policy

Effective Date: July 25, 2026
Last Updated: July 25, 2026

Broadway Inc. is committed to delivering customer orders safely, reliably, and affordably.

This Shipping Policy explains where we ship, our shipping charges, order-processing times, estimated delivery times, tracking procedures, and other important information concerning orders placed through https://broadwayinc.us/.

1. Shipping Destinations

Broadway Inc. currently ships to delivery addresses located within the United States.

We do not offer international shipping at this time.

Shipping availability for a particular address will be confirmed during checkout. Customers are responsible for entering a complete and accurate delivery address.

2. Business Days

Broadway Inc. processes and ships orders on business days.

Our business days are:

Monday through Friday, excluding federal holidays and other days on which our shipping operations or carriers are closed.

Saturdays, Sundays, and holidays are not counted as processing or transit business days.

3. Standard Shipping Rates

Broadway Inc. offers the following standard shipping rates for eligible orders shipped within the United States:

  • Orders under $200.00 are charged a flat standard shipping rate of $6.99.
  • Orders of $200.00 or more qualify for free standard shipping.

The applicable shipping charge will be displayed during checkout before the customer submits payment.

The final shipping charge shown at checkout will apply to the order.

4. Order Cutoff Time

Our daily order cutoff time is:

5:00 PM Eastern Time

Orders placed before 5:00 PM Eastern Time begin processing on the same business day.

Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

Orders placed on a Saturday, Sunday, holiday, or another non-business day begin processing on the following business day.

Beginning the processing of an order on the same business day does not mean that the order is guaranteed to ship that day.

5. Order Processing Time

Most orders are processed within 1–2 business days after payment has been successfully authorized or confirmed.

Order processing may include:

  • Payment verification;
  • Fraud and security screening;
  • Product availability confirmation;
  • Order preparation;
  • Packaging; and
  • Transfer of the package to the shipping carrier.

Orders may require additional processing time when:

  • Payment cannot be immediately verified;
  • The delivery address is incomplete or inaccurate;
  • An item becomes temporarily unavailable;
  • The order contains a large quantity of products;
  • The order is placed during a holiday or peak sales period; or
  • Additional information is required from the customer.

If we need information to complete an order, we may contact the customer using the email address or telephone number supplied during checkout.

6. Estimated Transit Time

After an order has been processed and transferred to the shipping carrier, standard shipping usually takes approximately:

3–5 business days

Transit time begins when the carrier receives the package. It does not begin on the date the order is placed.

Carrier transit times are estimates and may vary according to the destination, carrier operations, weather, holidays, and other circumstances.

7. Estimated Total Delivery Time

Most orders are expected to arrive within:

4–7 business days after the order is placed

This estimated total delivery time consists of:

  • Processing time: 1–2 business days; and
  • Transit time: 3–5 business days.

Delivery dates are estimates and are not guaranteed.

The estimated delivery period may be longer if an order is placed after the daily cutoff time, over a weekend, during a holiday, or during a period of unusually high order volume.

8. Shipping Methods

Broadway Inc. currently offers standard shipping unless another shipping option is clearly presented during checkout.

The carrier and shipping service used for an order may vary depending on:

  • The delivery destination;
  • Package size and weight;
  • Product availability;
  • Carrier availability; and
  • Operational requirements.

Customers cannot always select a specific carrier unless that option is expressly provided during checkout.

9. Order Confirmation

After an order is successfully placed, Broadway Inc. will send an order-confirmation message to the email address supplied during checkout.

The order-confirmation message confirms that we have received the order. It does not necessarily mean that the order has been shipped.

Customers should review their order confirmation and contact Broadway Inc. promptly if any order or address information appears incorrect.

10. Shipment Confirmation and Tracking

Most customers will receive a shipment-confirmation email after their order has been shipped.

When tracking is available, the shipment-confirmation email will include a tracking number or tracking link.

Tracking information may not become active immediately. A carrier may require additional time to scan the package and update its tracking system after receiving it.

Customers who do not receive tracking information or need assistance checking an order may contact Broadway Inc. at:

Email: support@broadwayinc.us
Phone: (410) 299-6666

11. Multiple Shipments

An order may be delivered in more than one package.

Multiple shipments may be used when:

  • Products are stored at different fulfillment locations;
  • Products require different packaging;
  • Part of the order is ready before the remaining products; or
  • Separate shipments are necessary for safe and efficient delivery.

When tracking information is available, customers may receive a separate tracking number for each package.

Receiving one package does not necessarily mean that the entire order has been delivered.

12. Holiday and Peak-Period Shipping

Processing and delivery may take longer during:

  • Federal holidays;
  • Holiday shopping periods;
  • Promotional events;
  • Severe weather;
  • Carrier service disruptions;
  • Periods of unusually high order volume; or
  • Other circumstances beyond our reasonable control.

Customers who need an order by a particular date should contact Broadway Inc. before placing the order.

Broadway Inc. cannot guarantee delivery by a specific date unless that guarantee is expressly provided in writing.

13. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting an order, customers should verify:

  • Recipient name;
  • Street number and street name;
  • Apartment, unit, or suite number;
  • City;
  • State;
  • ZIP code;
  • Email address; and
  • Telephone number.

Broadway Inc. is not responsible for delays, failed delivery attempts, or delivery problems caused by incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

Customers who discover an address error should contact Broadway Inc. as soon as possible at support@broadwayinc.us or (410) 299-6666.

We will make a reasonable effort to correct an address before shipment, but we cannot guarantee that an address can be changed after an order has been submitted or transferred to the carrier.

14. Carrier Delays

After an order has been transferred to the shipping carrier, its delivery schedule is subject to the carrier’s operations.

Carrier delays may result from:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Incorrect routing;
  • Labor interruptions;
  • Holiday volume;
  • Security inspections;
  • Local emergencies; or
  • Other events beyond Broadway Inc.’s reasonable control.

Broadway Inc. will make reasonable efforts to assist customers with shipping questions, but estimated delivery dates may change because of carrier delays.

15. Packages Marked as Delivered

If tracking information shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Confirm that the shipping address on the order is correct.
  2. Check all entrances, porches, mailrooms, parcel lockers, and other secure delivery locations.
  3. Ask household members, neighbors, building staff, or property-management personnel whether they accepted the package.
  4. Allow up to 24 hours for a carrier’s delivery status to be corrected.
  5. Contact the shipping carrier using the tracking number.
  6. Contact Broadway Inc. for additional assistance.

Broadway Inc. may request the order number, tracking information, delivery address, and other information needed to investigate the shipment.

16. Lost or Damaged Shipments

Customers should contact Broadway Inc. as soon as possible if a shipment:

  • Has not arrived within a reasonable period after the estimated delivery date;
  • Arrives visibly damaged;
  • Contains a damaged product;
  • Is missing one or more products; or
  • Contains an incorrect product.

Customers should retain the product, original packaging, shipping label, and packing materials while the matter is being reviewed.

Photographs of the package, shipping label, packaging, and affected products may be requested to support a carrier claim or order investigation.

Contact Broadway Inc. at:

Email: support@broadwayinc.us
Phone: (410) 299-6666

Shipping-related reports will be reviewed according to the order information, tracking records, carrier information, and circumstances of the shipment.

17. Refused and Undeliverable Packages

A package may be returned to Broadway Inc. when:

  • The delivery address is incorrect or incomplete;
  • The recipient is unavailable after the carrier’s delivery attempts;
  • The recipient refuses the package;
  • The package is not collected from a carrier location;
  • The address cannot receive the shipment; or
  • The carrier determines that the package is undeliverable.

Broadway Inc. will contact the customer after a returned package is received and reviewed.

Additional shipping charges may apply when a package must be shipped again because of an incorrect address, refusal, failure to collect the package, or another circumstance caused by the recipient.

Any refund associated with a returned or refused order will be handled according to Broadway Inc.’s Return and Refund Policy.

18. Order Changes and Cancellations

Customers who need to change or cancel an order should contact Broadway Inc. as soon as possible.

Email: support@broadwayinc.us
Phone: (410) 299-6666

We will make a reasonable effort to accommodate the request, but we cannot guarantee that an order can be changed or cancelled after processing has begun.

An order that has already been shipped cannot be cancelled as an unshipped order. Any eligible return will be handled according to Broadway Inc.’s Return and Refund Policy.

19. Contact Broadway Inc.

For questions about shipping, delivery, tracking, or an existing order, contact:

Broadway Inc.
3640 Eitemiller Rd
Windsor Mill, MD 21244
United States

Email: support@broadwayinc.us
Phone: (410) 299-6666
Website: https://broadwayinc.us/

Customer-service inquiries are handled during normal business operations, Monday through Friday, excluding holidays.