Return and Refund Policy

Effective Date: July 25, 2026
Last Updated: July 25, 2026

Thank you for shopping with Broadway Inc. We value your business and want you to be satisfied with your purchase.

This Return and Refund Policy applies to physical products purchased directly from Broadway Inc. through broadwayinc.us. It explains our return eligibility requirements, return process, replacement procedures, shipping responsibilities and refund timelines.

1. Return Eligibility

Broadway Inc. accepts eligible returns requested within 30 days of delivery.

To qualify for a return, the product must:

  • Be unused;
  • Be in its original condition;
  • Be in its original packaging;
  • Include all labels, accessories, manuals and other materials originally supplied with it; and
  • Show no signs of tampering, alteration, misuse, improper storage or customer-caused damage.

The 30-day return period begins on the date the shipping carrier’s tracking information shows that the order was delivered.

Customers are responsible for return shipping costs unless the product was received damaged, defective or incorrect.

2. Buyer-Remorse Returns

Eligible products may be returned within the 30-day return period when a customer changes their mind or no longer wants the product.

For buyer-remorse returns:

  • The product must meet all return-eligibility requirements;
  • The customer is responsible for return shipping costs;
  • Original shipping charges are not refundable; and
  • The return must be authorized by Broadway Inc. before it is shipped.

Buyer-remorse returns include purchases made by mistake, preference changes and products that are no longer wanted but are otherwise undamaged.

3. Damaged, Defective or Incorrect Products

Broadway Inc. may provide a replacement or refund when a product:

  • Arrives damaged;
  • Is defective because of a manufacturing issue;
  • Was damaged because of inadequate packaging;
  • Was damaged during shipment;
  • Is different from the product ordered; or
  • Is missing from the delivered order.

Claims involving damaged, defective, missing or incorrect products must be submitted within 30 days of delivery.

Contact Broadway Inc. as soon as possible after discovering the issue:

Email: support@broadwayinc.us
Phone: (410) 299-6666

Include:

  • Your full name;
  • Your order number;
  • The affected product;
  • A description of the issue;
  • Clear photographs of the product;
  • Photographs of the shipping package and label when applicable; and
  • Any other information reasonably needed to review the claim.

Please retain the product, packaging, shipping label and packing materials until Broadway Inc. completes its review.

4. How to Request a Return

A return authorization is required before sending any product back to Broadway Inc.

To request a return, contact:

Email: support@broadwayinc.us
Phone: (410) 299-6666

Your request should include:

  • Your order number;
  • The name of each product you wish to return;
  • The quantity being returned;
  • The reason for the return; and
  • Clear photographs if the product is damaged, defective or incorrect.

After reviewing the request, Broadway Inc. will notify you whether the return is approved.

When a return is approved, we will provide:

  • Return instructions;
  • The correct return mailing address;
  • Packaging requirements;
  • Any applicable shipping instructions; and
  • Additional information needed to complete the return.

Do not send a return to Broadway Inc.’s public business address unless our support team specifically instructs you to use that address.

5. Return Method

Approved returns must be sent by mail according to the instructions supplied by Broadway Inc.

Broadway Inc. does not accept unapproved walk-in or in-person returns.

Customers must package returned products securely to prevent damage during transit. Whenever possible, use the original shipping packaging or another sturdy shipping container.

The customer should use a trackable shipping service and retain:

  • The shipping receipt;
  • The tracking number; and
  • Proof of delivery.

Broadway Inc. is not responsible for a customer return that is lost, misdirected or damaged before it is received by the authorized return location.

6. Unauthorized Returns

Products returned without prior approval or without following the supplied return instructions may not be accepted or processed.

Sending a product back does not automatically guarantee a refund.

Broadway Inc. must receive and inspect the product before determining whether it satisfies the requirements of this policy.

7. Products Not Eligible for Return or Replacement

A product is not eligible for return or replacement when it:

  • Shows signs of use;
  • Has been opened when opening makes the product unsuitable for resale;
  • Shows evidence of tampering;
  • Has been altered or modified;
  • Has missing or removed labels;
  • Is missing original parts, accessories or packaging;
  • Was damaged through misuse or improper handling;
  • Was stored improperly;
  • Was damaged after delivery;
  • Was damaged by weather, fire, flooding or another external event;
  • Has reached or passed any applicable expiration date after delivery;
  • Was marked as final sale or non-returnable before purchase; or
  • Does not otherwise satisfy the return requirements stated in this policy.

Clearance, discontinued, final-stock and promotional products are returnable unless the product page or checkout clearly identifies them as final sale or non-returnable before the order is completed.

This policy does not limit any rights that cannot legally be waived.

8. Personal-Care and Hygiene-Sensitive Products

For customer safety, products involving personal care, hygiene or direct bodily application may not be eligible for return after they have been opened, used or had a protective seal removed.

An unopened and unused product may remain eligible when it otherwise satisfies this policy.

A damaged, defective or incorrect item may still qualify for review even if its packaging was opened to discover the problem.

9. Return Shipping Costs

For an eligible buyer-remorse return:

  • The customer is responsible for the return shipping cost.
  • Broadway Inc. does not provide a prepaid return label.
  • The customer may select a suitable trackable shipping service.

For a verified damaged, defective or incorrect product, Broadway Inc. may:

  • Provide a prepaid return label;
  • Reimburse reasonable return shipping costs;
  • Arrange a replacement without requiring the product to be returned; or
  • Provide other appropriate instructions.

Broadway Inc. must approve any return shipping reimbursement in advance.

10. Original Shipping Charges

Original shipping charges paid when placing the order are generally non-refundable.

Original shipping charges may be refunded when the return is required because Broadway Inc.:

  • Sent an incorrect product;
  • Sent a defective product;
  • Sent a product that arrived damaged; or
  • Made another confirmed fulfillment error.

Free-shipping orders do not create a refundable shipping amount.

11. Restocking Fees

Broadway Inc. does not charge a restocking fee for an approved return that complies with this policy.

A refund may nevertheless be denied or reduced if:

  • The returned product is incomplete;
  • The product was used;
  • Parts or accessories are missing;
  • The product was damaged after delivery;
  • The return does not comply with the approved instructions; or
  • The product is otherwise ineligible under this policy.

Broadway Inc. will explain any reduction or denial after inspecting the return.

12. Risk of Loss During a Return

The customer remains responsible for the returned product until it is received at the authorized return location.

Broadway Inc. is not responsible for:

  • Return packages lost by the carrier;
  • Products damaged because of inadequate return packaging;
  • Packages sent to an unauthorized address;
  • Packages without sufficient postage; or
  • Packages that cannot be associated with an order.

Using a trackable shipping method is strongly recommended.

13. Return Inspection

After receiving a return, Broadway Inc. will inspect it to determine whether it complies with this policy.

The inspection may consider:

  • Product condition;
  • Evidence of use or tampering;
  • Packaging condition;
  • Included parts and accessories;
  • The stated reason for return;
  • Order records;
  • Photographs previously supplied; and
  • Shipping or carrier information.

We will notify the customer by email after the return has been reviewed.

The notification will confirm whether the return has been:

  • Approved for a refund;
  • Approved for a replacement;
  • Partially approved;
  • Rejected; or
  • Delayed because additional information is required.

14. Refund Processing

Approved refunds will be issued to the original payment method used for the order.

Broadway Inc. processes approved refunds within 7–10 business days after the returned product is received and inspected.

After Broadway Inc. submits the refund, the customer’s bank, payment-card company or payment provider may require additional time to post the credit to the customer’s account.

Processing times controlled by banks and payment providers are outside Broadway Inc.’s control.

15. Refund Amount

An approved refund may include:

  • The purchase price paid for the eligible returned product;
  • Applicable taxes associated with the refunded product; and
  • Original shipping charges only when the return resulted from a confirmed Broadway Inc. error.

The refund will not include:

  • Buyer-remorse return shipping costs;
  • Original shipping charges for an ordinary return;
  • Costs paid to an unauthorized third party;
  • Expedited shipping upgrades unless Broadway Inc. failed to provide the purchased service; or
  • Products that are not returned or do not qualify under this policy.

Discounts, promotional credits and coupon amounts are allocated to the products in the original order. Refunds will be based on the amount actually paid for the returned product.

16. Partial Refunds

A partial refund may be issued when an approved return:

  • Is missing packaging, accessories or included materials;
  • Is returned in a condition different from the condition in which it was received;
  • Contains multiple products but only some qualify for a refund; or
  • Otherwise has a reduced value because of circumstances not caused by Broadway Inc.

Broadway Inc. will notify the customer before issuing a partial refund and explain the reason for the adjustment.

17. Late or Missing Refunds

After receiving confirmation that a refund has been processed:

  1. Check the original payment account.
  2. Contact the payment-card issuer or financial institution.
  3. Allow for the institution’s normal posting period.
  4. Contact Broadway Inc. if the refund has still not appeared after the payment provider’s stated processing period.

For assistance, contact:

Email: support@broadwayinc.us
Phone: (410) 299-6666

Include your order number and the date of the refund confirmation.

18. Replacements

A replacement may be provided for a verified product that is:

  • Damaged;
  • Defective;
  • Incorrect; or
  • Missing from an order.

Replacement availability depends on current inventory.

If the same product is unavailable, Broadway Inc. may offer:

  • A comparable replacement;
  • Store credit, with the customer’s agreement; or
  • A refund to the original payment method.

Broadway Inc. will not substitute a materially different product without the customer’s approval.

When Broadway Inc. ships a replacement, a new 30-day claim period may begin on the date the replacement is delivered.

19. Exchanges

Broadway Inc. does not process direct exchanges for preference changes.

To obtain a different product:

  1. Request a return for the eligible original product.
  2. Wait for the return instructions.
  3. Place a separate order for the preferred product.

Damaged, defective or incorrect products may qualify for a replacement under Section 18.

20. Order Cancellations

To request an order cancellation, contact Broadway Inc. as soon as possible:

Email: support@broadwayinc.us
Phone: (410) 299-6666

We will make a reasonable effort to cancel an order that has not entered fulfillment.

A cancellation cannot be guaranteed after:

  • Processing has begun;
  • A shipping label has been created;
  • The order has been packaged; or
  • The order has been transferred to the carrier.

Once an order has shipped, the customer must follow the standard return process after delivery.

21. Refused and Undeliverable Orders

Orders returned because they were refused, unclaimed or addressed incorrectly will be inspected after they are received.

When the issue resulted from customer-provided information or refusal of delivery:

  • Original shipping charges will not be refunded;
  • Additional carrier charges may be deducted where legally permitted; and
  • The customer may be responsible for shipping costs if the order is sent again.

Orders returned because of a Broadway Inc. fulfillment error will be handled without charging the customer for that error.

22. Purchases From Other Sellers

This policy applies only to products purchased directly from Broadway Inc. through broadwayinc.us.

Broadway Inc. cannot process returns or refunds for products purchased from:

  • Another retailer;
  • A marketplace;
  • A reseller;
  • A distributor; or
  • Another third-party seller.

Contact the seller shown on the original receipt for such purchases.

23. Chargebacks and Payment Disputes

Customers are encouraged to contact Broadway Inc. before opening a chargeback or payment dispute.

We will make a reasonable effort to review and resolve eligible order, return, delivery and refund concerns directly.

Submitting a chargeback does not expand the return rights stated in this policy. Broadway Inc. may provide order, delivery and communication records to the payment provider when responding to a dispute.

24. Policy Abuse and Fraud

Broadway Inc. may reject a return or refund request involving suspected:

  • Fraud;
  • Product substitution;
  • Repeated policy abuse;
  • False damage claims;
  • Altered evidence;
  • Returning a different product;
  • Unauthorized payment activity; or
  • Other deceptive conduct.

This provision does not affect legitimate requests made in good faith.

25. Contact Broadway Inc.

Questions about returns, replacements or refunds may be directed to:

Broadway Inc.
3640 Eitemiller Rd
Windsor Mill, MD 21244
United States

Email: support@broadwayinc.us
Phone: (410) 299-6666
Website: broadwayinc.us